Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thelittlecuteworld.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works like a clock
Good auto-feeding, while tried several times. The cat is clearly interested. Although with delivery there were problems. The first time was ordered from China to the USA, ordered in April. In June order had to cancel, since the fun in the same status and judging by the letters to the store, the parcel was not sent. Second time the parcel came quickly, somewhere in days 8, but it was ordered from the USA, naturally, it cost everything already more.
+1
A chic Stern! I came to St. Petersburg for a week, brought a courier. With the connection will deal with even the child, I did not open the instruction at all. Kote immediately appreciated a new friend and eats now from him. Its money is definitely worth it!
The feeder is excellent, easy to adjust from the phone. In the Moscow region IML was delivered in 3 days.
The model without a camera, the work was configured through the application. Can work from both the network and the batteries (but they need quite a lot). Feeds exactly as much and exactly as adjusted in the application. Now you can safely leave a cat, which will definitely not starve. 01.07 ordered, 07.07 delivered courier to the house
Top
I take the second feeder from this store. Delivered by courier home, all very quickly. The first feeder works almost a year and does not fail. Solved the problem of our morning sleep. The cat is happy-we slept))) and you can go quietly on a day and not worry, that's how hungry the tail is waiting for us. Application and instruction in English, but intuitively everything is clear, easy to understand. One time the app threw out, but the problem solved with the updated version. The wire is long, even if there is no outlet near, you can reach it. Take it will not regret it!
Absolutely LOVE IT !! Description very accurate and easy to use. Thanks !
Bought specifically for the Sphinx. Convenient and simple!!!
Product arrived in conformity, application good and excellent product.
The goods are satisfied. At the moment he worked without failures. In general, everyone is happy.